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pinasph FAQ

Everything you need to know about playing on pinasph — from signing up and making your first GCash deposit to withdrawing your winnings and staying safe. Find your answer below.

All Account Deposits Withdrawals Bonuses Games Responsible Gaming Security
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Account & Registration Deposits & Payments Withdrawals Bonuses & Promotions Games & Platform Responsible Gaming Security & Privacy
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Account & Registration

Creating a pinasph account is quick and straightforward. Head to the pinasph registration page and provide your full name, email address, mobile number, date of birth, and a secure password. You must be 21 years of age or older to register — this is a strict PAGCOR requirement. After submitting your details, verify your email address via the confirmation link we send you. Once verified, you can log in and start exploring the platform. To unlock deposits, withdrawals, and full game access, you'll also need to complete KYC identity verification (see the KYC question below).

KYC stands for Know Your Customer. It's a mandatory identity verification process required by PAGCOR and the Philippine Anti-Money Laundering Act (AMLA). pinasph requires all players to complete KYC before processing withdrawals. You'll need to submit:
  • A valid Philippine government-issued ID (SSS, GSIS, PhilHealth, Passport, Driver's License, UMID, or Voter's ID)
  • A selfie holding your ID (liveness check)
  • Proof of address (utility bill or bank statement dated within 3 months)
KY C verification is usually completed within 24 hours. Once approved, your account is fully unlocked.

No. pinasph strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function on the pinasph Login page rather than creating a new account.

Go to the pinasph Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a secure reset link. The link expires after 30 minutes for security reasons. If you don't receive the email, check your spam folder or contact our support team at [email protected].

You can request account closure by contacting our support team at [email protected]. Before closing, ensure you withdraw any remaining balance. If you're closing your account due to gambling concerns, we strongly recommend activating self-exclusion instead — this prevents you from re-registering during the exclusion period. Visit our Responsible Gaming page for more details.
Deposits & Payments

pinasph supports the most popular payment methods used by Filipino players:
  • E-wallets: GCash, Maya (PayMaya)
  • Bank transfers: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit cards linked to Philippine bank accounts
Please note: cryptocurrency deposits and credit card gambling deposits are not accepted on pinasph, in compliance with Philippine regulations.

The minimum deposit is ₱100 for GCash and Maya. For bank transfers, the minimum is generally ₱500, though this may vary slightly by bank. There is no maximum deposit limit set by pinasph, but your bank or e-wallet provider may impose their own transaction limits.

GCash and Maya deposits are credited to your pinasph account instantly in most cases. Bank transfer deposits typically take 15 minutes to 2 hours during banking hours. If your deposit hasn't reflected after 3 hours, contact our support team with your transaction reference number and we'll investigate promptly.

Yes. pinasph uses industry-standard SSL encryption to protect all financial transactions. Your payment details are never stored on pinasph servers — all transactions are processed through secure, regulated payment gateways. pinasph operates within the PAGCOR regulatory framework, which includes financial compliance requirements designed to protect players.
Withdrawals

Log in to your pinasph account and go to the Cashier section. Select "Withdraw," choose your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals require completed KYC verification. The withdrawal will be reviewed by our finance team before processing — this is a standard anti-fraud measure.

  • GCash / Maya: 1–3 hours after approval
  • Bank transfer: 1–3 business days depending on your bank
Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. First-time withdrawals may require additional verification and can take up to 24 hours.

The minimum withdrawal is ₱200 for GCash and Maya. For bank transfers, the minimum is ₱500. There are no withdrawal fees charged by pinasph, though your bank or e-wallet provider may apply their own transfer fees.

Common reasons for withdrawal delays include: incomplete KYC verification, active bonus wagering requirements not yet met, a mismatch between your account name and your payment account name, or a pending security review. If your withdrawal has been pending for more than 24 hours, contact support at [email protected] with your withdrawal reference number.
Bonuses & Promotions

pinasph offers a welcome bonus for new players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before it can be withdrawn. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet the bonus amount a certain number of times before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Yes, you can forfeit an active bonus through your account settings. However, forfeiting a bonus will also remove any bonus-derived winnings. If you want to make a withdrawal before completing wagering requirements, you'll need to forfeit the bonus first. Contact support if you need assistance with this process.
Games & Platform

pinasph offers a wide variety of games for Filipino players, including:
  • Slots — hundreds of titles from leading providers
  • Table Games — baccarat, blackjack, roulette, poker variants
  • Rummy — classic and variant rummy card games
  • Bingo — online bingo rooms with multiple speed options
  • Live Dealer Games — real-time games streamed with live dealers
The full game library is accessible after logging in to your pinasph account.

Yes. pinasph is fully optimized for mobile browsers on both Android and iOS devices. You can access the full game library, make deposits, and manage your account directly from your smartphone or tablet — no app download required. Simply open your mobile browser and navigate to pinasph.net for the best mobile gaming experience.

Yes. All games on pinasph use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from regulated studios, ensuring transparency and fairness. pinasph operates within the PAGCOR regulatory framework, which includes game fairness requirements.
Responsible Gaming
Gambling is addictive. Know when to stop. pinasph is committed to player safety. If you need help, visit our Responsible Gaming page.

pinasph provides a full suite of responsible gaming tools accessible from your account dashboard:
  • Deposit limits — daily, weekly, or monthly caps
  • Loss limits — maximum loss per period
  • Session time limits — automatic logout after a set duration
  • Reality checks — periodic reminders showing time played and net balance
  • Cooling-off periods — temporary account suspension (24 hours to 30 days)
  • Self-exclusion — longer-term exclusion from 6 months to permanent
All tools are available immediately — no waiting period for activating restrictions.

Log in to your pinasph account, go to Account Settings, and select the Responsible Gaming section. Choose Self-Exclusion and select your preferred period (6 months, 1 year, 3 years, or permanent). Once confirmed, your account is immediately suspended and cannot be reactivated until the exclusion period ends. For step-by-step guidance, visit our Responsible Gaming page.

No. pinasph strictly enforces a 21+ age policy in accordance with PAGCOR regulations. All players must verify their age during KYC. Any account found to belong to a person under 21 will be immediately suspended, all balances forfeited, and the matter reported to PAGCOR. If you are a parent or guardian concerned about a minor accessing the platform, contact us immediately at [email protected].
Security & Privacy

pinasph uses 256-bit SSL encryption for all data transmitted between your device and our servers. Personal data is stored on secure, access-controlled servers and is never sold to third parties. Our data practices comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173). For full details, read our Privacy Policy.

Act immediately: change your password via the pinasph Login page, then contact our support team at [email protected]. We can temporarily freeze your account while we investigate. We also recommend enabling two-factor authentication (2FA) in your account security settings to prevent future unauthorized access.

pinasph does not sell your personal data to third parties. We may share data with trusted service providers (payment processors, KYC verification services) strictly for the purpose of operating the platform, and only under data processing agreements. We may also share data with PAGCOR or Philippine law enforcement when legally required. Full details are in our Privacy Policy.
Still can't find your answer?
Our pinasph support team is available 24/7 to help Filipino players with any question.
Email us at
[email protected]
Why pinasph

What Makes pinasph Different

Instant GCash Deposits

Top up your pinasph account in seconds using GCash or Maya — the most popular e-wallets in the Philippines. Minimum ₱100, credited instantly.

PAGCOR-Compliant Platform

pinasph operates within the PAGCOR regulatory framework, ensuring fair games, secure transactions, and responsible gaming standards for all Filipino players.

700+ Games

From slots and live baccarat to rummy and bingo — pinasph has something for every type of Filipino player, all in one platform.

Mobile-First Experience

Play anywhere in the Philippines — Manila, Cebu, Davao, or Makati. pinasph is fully optimized for mobile browsers with no app download needed.

24/7 Player Support

Got a question at 2am? Our support team is always on. Reach us at [email protected] any time — we typically respond within the hour.

Responsible Gaming Tools

Deposit limits, self-exclusion, session timers, and reality checks — all built into your pinasph account to keep gaming fun and in control.

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Still have questions? Our team is here to help. Or jump straight in — create your pinasph account in minutes and start playing your favorite games.

Explore the Casino Login to pinasph

21+ only  ·  PAGCOR regulated  ·  Gambling is addictive. Know when to stop.